FAQ

Shipping Policy

Return Policy

Refund Policy

Payment Policy

Privacy Policy

Term of Service

You can cancel or modify your order shortly after placing it. If you need to make any changes, please contact us promptly. Once your order has been shipped, it cannot be canceled. However, if you're not satisfied with your items, you can return them within 30 days of receiving them.

Unfortunately, we are unable to ship to international PO Box addresses or APO addresses. If you need help with your address or have recently placed an order, please reach out to our Customer Service team for assistance.

Orders are typically shipped within 1 - 2 days from either our Hong Kong office or our partner factories. Delivery times with our carrier partners (DHL, UPS, FedEx) typically range from 3 - 8 days. However, during peak periods, such as sales events, handling and transit times may be longer.

Shipping costs are calculated at checkout and are free for orders over $79. For orders under $79, there is a flat fee of $12.99.

We've partnered with DHL, UPS, and FedEx for shipping, automatically opting for the quickest courier. Therefore, we do not offer expedited delivery options.

Items are considered defective if they do not meet satisfactory quality standards, are unfit for their intended purpose, or are not as described.

If your item is defective, please reach out to us within 30 days of receiving it. Provide your name, order number, and any relevant images. Please DO NOT return the defective items to us unless instructed to do so by our Customer Satisfaction Team.

Please contact us immediately if you have provided an incorrect shipping address. We will make every effort to correct it before shipping. However, please be aware that there is only a small window of time available to correct an inaccurate shipping address.

Although we make every effort to avoid errors, if you happen to receive the wrong item, please get in touch with us along with images of the incorrect product. Our Customer Satisfaction Team will then be able to assist you further.

If your order arrives damaged, please decline to accept the delivery. Take photos or videos of the damaged package and items, then reach out to our Satisfaction Team immediately. We will collaborate with the shipping carrier to address the issue and ensure that you receive a replacement or refund promptly. Your satisfaction is our top priority.

If it's been more than 15 days since your order was placed and it still hasn't arrived, please send us an email at hello@erisview.com with your name and order number. We will look into the matter with the shipping carrier.

You'll receive a tracking number via email once your order has shipped. You can always check your order status through "Track My Order" on our official online store.

If you are unavailable, the courier will typically make 3 delivery attempts. They may also leave the parcel in a secure location. You can arrange delivery preferences directly with the courier using the provided tracking number.

You have a 30-day window to return your items. Please keep in mind that items must be in unopened and unused condition.

To initiate a return, please follow these steps:

• Reply to your order confirmation email specifying the products you want to return.
• Print the prepaid return shipping label you'll receive by email.
• Use the provided label to send back all items to us.

Some items cannot be returned, Only products in NEW condition are eligible for returns.

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still attached and be returned in their original product packaging.
• Returned items must show no visible signs of wear or use.

We regularly adjust prices based on various factors. However, we're unable to refund price differences if the price has changed since your order was placed.

If you believe there's an issue with your refund, please reach out to us. Please note that we will refund the amount paid, so it's a good idea to review your original order confirmation for any applied discounts before contacting us.

Postage costs will only be refunded if your entire order is damaged or defective.

Refunds will typically appear in your account within 7 days, depending on your bank.

You can select from a variety of secure payment options for your convenience, including:

• American Express
• Apple Pay
• Mastercard
• Visa

If you experience any payment issues, please try using an alternative payment method or contact our Satisfaction Team. Our representatives will promptly assist you.

If your discount code isn't working, please double-check that you've entered it correctly (it is case sensitive) and that it's still valid. Review the terms and conditions of the code, as it may not apply to sale items or certain categories. If the issue continues, reach out to our Satisfaction Team with your discount code for further assistance.

All discounts are single-use only. For inquiries, please contact us

If you're experiencing difficulty signing in, we recommend trying to reset your password first on the login page. If that doesn't resolve the issue, please contact us with your account details, and we'll be happy to assist you further.

No, creating an account is not required to place an order. You have the option to check out as a guest. Simply provide your contact and shipping information during the checkout process.

If you've forgotten your password, we can assist you in resetting it. Simply click here to change your password.

Absolutely, we prioritize the privacy and security of your information in accordance with the latest data protection regulations. You can learn more about our Privacy Policy here.

If you want your information removed from our database, please contact us with your email address.