We deliver to the United States with this shipping policy. We accept payment in the currency of US dollars.
Delivery Location
We offer delivery services to the contiguous United States. Please note that deliveries are not available in the following areas within the United States:
- American Samoa
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- APO/FPO addresses
Delivery time usually involves two main components:
- Order Handling Time: This represents the duration required for our warehouse to prepare your order once payment confirmation is received.
- Transit Time: This denotes the time taken for your order to be shipped and subsequently delivered by our logistics partners.
- Cut Off Time:11:00PM (GMT+08:00) Hong Kong Standard Time (Hong Kong)
- Order Handling Time: 1-2 days (Mon-Fri)
- Transit Time: 3-8 days (Mon-Fri)
Shipping Cost
Orders valued at US $79.00 and above ship for free, while orders below this amount will incur a shipping fee of $12.99.
Shipping Methods
- DHL
- UPS
- FedEx
We've partnered with DHL, UPS, and FedEx for shipping, choosing the fastest courier by default. Therefore, we don't offer expedited delivery options.
Order Tracking
You'll receive a tracking number via email once your order has shipped. You can always check your order status through "Track My Order" on our official online store.
Order Address Change
Contact us immediately if you've provided an incorrect shipping address. We'll do our best to correct it before shipping, but please know that there's only a small window to correct an incorrect shipping address.
Delivery Time Exceeded
Delivery times may be longer than the estimated time frame due to unexpected circumstances such as customs inspections, severe weather, or labor strikes. If your order experiences a delay beyond our promised maximum time frame of 10 days, please reach out to us via email at hello@erisview.com. We will quickly communicate with the transportation company to resolve the issue and keep you updated.
Order Missing
If it's been more than 15 days since your order was placed and it still hasn't arrived, please send us an email at hello@erisview.com with your name and order number. We will look into the matter with the shipping carrier.
Order Damaged
If your order arrives damaged, please decline the delivery. Take photos or videos of the damaged package and items, then reach out to our customer satisfaction team right away. We'll collaborate with the shipping carrier to address the problem and ensure you receive a replacement or refund quickly. Your satisfaction is our top priority.
Order Cancellations
You can request to cancel or modify your order shortly after placing it. Please contact us promptly if you need to make any changes. Once your order has been shipped, it cannot be canceled. However, if you're not satisfied with your items, you can return them within 30 days of receiving them.
Contact Information
If you have any questions about our policies, products, or services, or if you need assistance, feel free to reach out to our friendly customer service team. We're dedicated to ensuring your shopping experience is as smooth as possible!
ErisView
- Company Name: StylerEaze Technology (Hong Kong) Limited
- Business Address: Flat/Room 1101D, 11/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, KLN, Hong Kong
- Email: hello@erisview.com
- Phone: + 852 6857 3648
- Customer Service Hours: Monday to Friday, 9:00 a.m. to 6:30 p.m. (GMT+08:00) Hong Kong Standard Time